Support Specialist

At Configura, our User Community team focuses on building relationships, educating, and gathering feedback from the CET user community to help ensure an excellent user experience. As a member of the User Community Team, Support Specialists provide friendly, professional, helpful and insightful support to end users and are critical to ensure a positive experience within the CET ecosystem.

WHO WE BELIEVE YOU ARE

We believe you are an empathetic professional with a focus on solving software issues while providing an excellent level of customer service. To be successful as a Support Specialist you will build and maintain a strong knowledge and understanding of Configura software and be an expert communicator to ensure end users have the best possible experience when engaging for support.

WHAT YOU WILL BE DOING

• Continuously learn and explore Configura software ecosystem to efficiently support our user community.

• Provide high quality support to end users primarily via chat and phone.

• Collaborate with other Support Specialists as well as various teams throughout the organization to troubleshoot and formulate solutions to issues.

• Coach and educate users on how to best utilize Configura software.

• Document issues and feedback received from users and communicate appropriately.

WHO WE ARE LOOKING FOR

• Experienced Support Professional- You have professional experience and have thrived in a user support role within a structured, team environment.

• Expert Communicator- You know the importance of customizing your message and approach based on audience and are comfortable engaging with all levels through your customers organization.

• Composed Problem Solver- You’re skilled in remaining calm and operating in high pressure, difficult situations.

• Multi-Tasker Extraordinaire- You possess the ability to utilize multiple software systems simultaneously while maintaining responsiveness and engagement with users.

• Positive By Nature- You view issues people are experiencing as an opportunity to help and improve their day.

• Curious Learner- You question how and why things are done with a focus on continued innovation.

• Flexible Team Player- You understand situations and priorities shift and do so to better serve your customers, colleagues and Configura.